Below outlines the terms & conditions of current promotions available at The Lane & Co. If you have any questions in regards to any promotion please email firstname.lastname@example.org.
FREE SHIPPING ON ORDERS OVER $150
The Lane & Co offers free standard shipping on all orders over the value of AUD$150 made in one single transaction. Free shipping will automatically be applied at checkout when your cart value equals or exceeds AUD$150. The Free Shipping Promotion is valid for all Australian orders and International orders. Offer is subject to change at any time.
Please note if you wish to return/credit any products purchased using the promotion and it brings the value of your original order below AUD$150 a shipping charge of AUD$10 will be deducted from your refund/credit.
V.I.P FREE SHIPPING FOR 6 MONTHS
For those customers who attended our VIP Launch Party or purchased VIP early access for our Happy Little Vegemite Collection, your account was upgraded to V.I.P status. This entitles the customer to FREE SHIPPING for 6 months starting 26/01/19. Free shipping expires 30/07/19 at 11:59 pm AEST. In order to receive free shipping, you must type the code 'VEGEMITEVIP' into the discount box at checkout. Orders must be over the value of $20.00 (shipping not included) to be eligible for free shipping. Free shipping cannot be used in conjunction with any other offer. V.I.P Free Shipping is non-refundable and cannot be redeemed for cash. V.I.P free shipping CANNOT be transferred between accounts and is intended to be used for the account owner only. If The Lane & Co. finds the V.I.P customer abusing the Free Shipping T&C's and is purchasing on behalf of other people The Lane & Co reserves the right to cancel any orders made on behalf of the other person and to disable the customers account from having access to VIP free shipping moving forward at any time. V.I.P Free Shipping can only be redeemed once per order. For a change of mind exchange or return which results in the total order value dropping to below $20 the customer must cover postage costs for exchanges. For refunds, the original postage cost will be deducted from the final amount refunded. The Lane & Co reserves the right to change these T&C's at any time.
V.I.P EARLY ACCESS
For those customers who attended our VIP Launch Party or purchased VIP early access for our Happy Little Vegemite Collection, your account was upgraded to V.I.P status. This entitles the customer to early access to the release of the Happy Little Vegemite Collection. Early Access will allow the customer to shop online at www.thelaneandco.com 30 minutes before the general public. Early access will go live at 9:30am AEST Thursday 31st January 2019. Early access will end at exactly 10:00am AEST 31st January 2019 in which the collection will become available to the general public. To acquire early access the customer MUST be logged into their account. Early access is granted to those accounts that purchased either a V.I.P Launch Party Ticket or V.I.P Early Access. You must be logged into the same account in which the products were purchased under. If someone purchased on your behalf please contact email@example.com by COB Wednesday 30/01/19 so we can grant access to the correct account. After this date, we cannot transfer early access between accounts. To test that your early access is working prior to launch click here. If you cannot see the product you can try the following steps:
1: Make sure you're logged into your account
2: Make sure the account you are logged into is the same account you purchased your VIP Ticket or VIP Early access with.
3: Still not working? Contact us at firstname.lastname@example.org before COB Wednesday 30/01/19 so we can fix this for you.
$500 LACEY LANE & MBJ VIP GROUP VOUCHER GIVEAWAY
The voucher will be drawn on the 16th of April 10AM AEST. To be eligible for winning this voucher you MUST checkout with the product and be a member of the VIP group. The Lane and Co. reserves the right end this competition at a later date if necessary.
VIP EXTRA 20% OFF SALE:
This sale is only valid for customers who are a VIP member. For more information on becoming a VIP please join our facebook group at: https://www.facebook.com/groups/LLandMBJVIP/. The Lane and Co. reserves the right to end the sale at any given time. No returns on sale items. All sale purchases are final. If a product is deemed faulty by The Lane & Co after purchase, customer service may offer a store credit or refund at their discretion. There are no exchanges for sale items.
No returns on sale items. All sale purchases are final. If a product is deemed faulty by The Lane & Co after purchase, customer service may offer a store credit or refund at their discretion. There are no exchanges for sale items.
PICK UP SERVICE
The Lane & Co offers a pickup service for customers who live locally to The Lane & Co Warehouse. To receive free shipping a discount code must be entered at checkout. The discount code is 'PICKUP'. Once the code is entered into the discount box the shipping cost will be deducted from your carts total. Pick up times at the warehouse vary. Please refer to the email you receive in regards to your pick up order. Pick up orders MUST be collected within 3 business days. If you do not collect your order within this time frame, The Lane & Co will contact you in regards to organising postage costs at the buyer's expense.
PLEASE NOTE: If you wish to change to pick up after shipping has been paid for, The Lane & Co reserves the right to not offer a refund for shipping cost. The Lane & Co will issue a free shipping code for the customer to use the next time they purchase items from The Lane & Co.
Pick Up Address:
1/555 Gympie Road
As our system only supports ONE discount code per transaction, the PICK UP promotional code cannot be used in conjunction with any other offer and cannot be redeemed on any previously paid orders. Offer is subject to change at any time.
From time to time on exclusive styles, The Lane & Co will limit quantities to make it fair for all our customers. This can vary but is usually between one and two per customer. Details will be stated within the description on the product. If The Lane & Co finds multiple orders are placed and the limit is exceeded we may contact you in regards to cancelling one or more of your orders.
LANER LOYALTY CLUB DISCOUNTS
All orders made after a customer signs up to the TLC Loyalty Program will receive loyalty points for their purchases. They will receive 10 points for every dollar spent. No points are accrued on postage costs. All loyalty discount codes claimed and gifts are a ONE TIME offer and are not be used in conjunction with any other offer, are not returnable, cannot be exchanged and cannot be redeemed for cash. Any points used on purchases are non-returnable. If any orders are returned or refunded any points used will not be reassigned to your account. Example: Customer purchases Fern dress ($54.95 with $30 loyalty discount) then decides for a change of mind return. The customer will ONLY be refunded the out of pocket expense ($24.95) and the points/ loyalty discount will be forfeited. Loyalty discounts cannot be combined with any other discount code.
Loyalty gifts will be rotated often and changed frequently. All loyalty gifts are non-refundable/non-exchangeable/non-redeemable for cash. All loyalty mystery boxes are non-refundable/non-exchangeable/ not redeemable for cash. Loyalty rewards mystery boxes can consist of exclusive items which may also be used as 'lucky duck' items in other promotions. A minimum cart total of $50.00 must apply before using a $10 or $30 loyalty discount code. If claiming the loyalty mystery box, postage costs of $10.00 must be paid via invoice.
Due to the high demand of some of The Lane & Co's products, there is the chance that products will oversell if Afterpay is used at checkout. If you are using Afterpay to checkout, please note you may run the risk of your carted items overselling. This is due to Afterpay's payment gateway lagging. The Lane & Co is not responsible for goods overselling for customers who use Afterpay and we may have to refund/ cancel those orders which have oversold. If you wish to cancel or do a change of mind return for your order, please note a fee of 12% will be deducted from your final refund amount to cover The Lane & Co's charge to Afterpay.
Gift cards have one (1 year) expiry from the date they are purchased. The Lane & Co reserves the right to not honour a gift card if it is out of the expiry date. Gift cards are not redeemable for cash/non-refundable.
At The Lane & Co we offer a fabulous mystery box which is choosing your size and you will receive a surprise. The Lane & Co does not offer a refund/ store credit/ change of mind for mystery box purchases. All mystery box sales are final.
When ordering a pre-order product, The Lane & Co gives a 6 - 8 week time frame for pre-order products to be dispatched. If you place your order with express shipping, this does not ensure your order will be dispatched prior to other orders. There is strictly no refunds or store credits given for change of mind on pre-order products.
Discount codes must be placed in the discount box at checkout. Discount codes can not be used to purchase gift cards. They cannot be combined. Please note if you purchase something of lesser value than the value of the discount code the remaining amount will be forfeited and cannot be refunded, exchanged, credited or applied to another order and is not redeemable for cash. Current promotions and/or discount codes cannot be used on previously paid purchases. Only one discount code can be used per transaction. Discount codes can not be used in conjunction with any other offer.
All images are copyright to The Lane & Co. All The Lane & Co, Lacey Lane, My Brother John & Chasing Oso images, garments and accessories are not to be used in any promotional or marketing material for business purposes unless credit is given and it is clearly stated that the products which are being used were purchased from The Lane & Co.
Please note The Lane & Co reserves the right to change the terms and conditions of any promo etc. at their discretion.
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