Below outlines the terms & conditions of current promotions available at The Lane & Co. If you have any questions in regards to any promotion please email email@example.com.
BLACK FRIDAY SALE
STRICTLY NO RETURNS. No refunds/ change of mind exchanges. Lane and Co. may offer a replacement/ store credit if a customer receives a faulty product. The Lane and Co. reserves the right to determine if the product is faulty. Not valid with any other offer. NO FREE SHIPPING ON ORDERS DURING SALE PERIOD. Discount applies to new orders only. Prior purchases will not be honoured with the discount.
The Lane and Co. gives up to 10 business days for orders to be packed. If you order directly from our Lacey Lane North Lakes or My Brother John Chermside store, please give up to 10 business days for your order to be sent out from the Lane and Co. warehouse.
If you remove the discount code from your cart, your order will be cancelled and you will be asked to place it. Pick up not available. If you use a pick up code, please note your order will not be discounted.
THE LANE AND CO. CANNOT COMBINE ORDERS DURING THIS SALE.
If you make an error with your order during the sale, please email firstname.lastname@example.org. The Lane and Co. will offer an order cancellation ONLY. The Lane and Co. will not swap out sizes, products etc.
IF YOU NEED TO CANCEL YOUR ORDER PLEASE SUBJECT YOUR EMAIL FOR EXAMPLE WITH: “CANCEL #12345”. If you use Afterpay, your order will be cancelled and a gift card will be issued. We cannot issue a refund through Afterpay. If you would like a refund through Afterpay for please note you will be charged 12% of the fees off the refund total. If you check out at full price and pay using Afterpay we can not refund you, we can only offer a store credit for the difference. This is due to the high fees we are charged from Afterpay. If you insist on a refund for an Afterpay order you will be refunded less the fees charged to us which is 12% plus 60c transaction fee. We recommend contacting us before completing your purchase if you have any issues with your cart discount.
If a product you have ordered oversells due to Afterpay, the Lane and Co, will reimburse this product automatically. If you have a question behind a refund you have received, please email email@example.com.
If you place your order with express shipping, please note the Lane and Co. cannot promise your order will be sent first. The Lane and Co. will try their very best to accommodate for customers with expedited shipping but cannot ensure their order will be sent as a priority. Please keep this in mind when purchasing with express shipping cost.
The Lane and Co will not be able wrap packages in this sale due to the high influx of orders.
If you accidentally delete the discount you will need to manually add it back in. Please see below the codes to use if this does happen.
Codes below are:
- SPEND $500 GET 50% OFF- USE CODE: BLACK50
- SPEND $200 GET 40% OFF- USE CODE: BLACK40
- SPEND $100 GET 30% OFF- USE CODE: BLACK30
- SPEND $60 GET 20% OFF- USE CODE: BLACK20
BOXING DAY SALE MYSTERY BOX RELEASE TERMS AND CONDITIONS
No refunds/ change of mind exchanges. Lane and Co. may offer a replacement/ store credit if a customer receives a faulty product. The Lane and Co. reserves the right to determine if the product is faulty. Not valid with any other offer.The Lane and Co. is happy to cancel an order if the order HAS NOT been shipped. IF YOU NEED TO CANCEL YOUR ORDER PLEASE SUBJECT YOUR EMAIL FOR EXAMPLE WITH: “CANCEL #12345”. If you use Afterpay, your order will be cancelled and a gift card will be issued. We cannot issue a refund through Afterpay due to high fees involved (please refer to terms and conditions for Afterpay below). Cannot be used in conjunction with any other offer. Free shipping over $150 applies to orders over totalling over $150. Please note: free shipping must be selected before checkout.
IN-STORE BOXING DAY SALE MYSTERY BOX RELEASE TERMS AND CONDITIONS
Strictly NO RETURNS FOR Boxing Day Sale MB’s. If sale items are purchased in-store from the sale section, there are strictly no refunds or exchanged. No exchanges or refund if the wrong size has been selected. If the customer does a sneaky snoo of the Mystery Box in-store (tampers with the packaging to look inside to see the contents), the Lane and Co. reserves the right to ask the customer to leave the store.
FREE SHIPPING ON ORDERS OVER $150
The Lane & Co offers free standard shipping on all orders over the value of AUD$150 made in one single transaction. Free shipping will automatically be applied at checkout when your cart value equals or exceeds AUD$150. The Free Shipping Promotion is valid for all Australian orders and International orders. Offer is subject to change at any time.
Please note if you wish to return/credit any products purchased using the promotion and it brings the value of your original order below AUD$150 a shipping charge of AUD$10 will be deducted from your refund/credit.
No returns on sale items. All sale purchases are final. If a product is deemed faulty by The Lane & Co after purchase, customer service may offer a store credit or refund at their discretion. There are no exchanges for sale items.
PICK UP SERVICE
The Lane & Co offers a pick up service for customers who live locally to the The Lane & Co Warehouse. To receive free shipping a discount code must be entered at checkout. The discount code is 'PICKUP'. Once the code is entered into the discount box the shipping cost will be deducted from your carts total. Pick up times at the warehouse vary. Please refer to the email you receive in regards to your pick up order. Pick up orders MUST be collected within 3 business days. If you do not collect your order within this time frame, The Lane & Co will contact you in regards to organising postage costs at the buyer's expense.
PLEASE NOTE: If you wish to change to pick up after shipping has been paid for, The Lane & Co reserves the right to not offer a refund for shipping cost. The Lane & Co will issue a free shipping code for the customer to use the next time they purchase items from The Lane & Co.
Pick Up Address:
1/555 Gympie Road
As our system only supports ONE discount code per transaction, the PICK UP promotional code cannot be used in conjunction with any other offer and cannot be redeemed on any previously paid orders. Offer is subject to change at any time.
From time to time on exclusive styles The Lane & Co will limit quantities to make it fair for all our customers. This can vary but is usually between one and two per customer. Details will be stated within the description on the product. If The Lane & Co finds multiple orders are placed and the limit is exceeded we may contact you in regards to cancelling one or more of your orders.
LANER LOYALTY CLUB DISCOUNTS
All loyalty discounts and gifts are a ONE TIME offer and are not be used in conjunction with any other offer, are not returnable, cannot be exchanged and cannot be redeemed for cash. Any points used on purchases are non returnable. If any orders are returned or refunded any points used will not be reassigned to your account. Example: Customer purchases Fern dress ($54.95 with $30 loyalty discount) then decides for a change of mind return. The customer will ONLY be refunded the out of pocket expense ($24.95) and the points/ loyalty discount will be forfeited. Loyalty discounts cannot be combined with any other discount code.
Loyalty gifts will be rotated often and changed frequently. All loyalty gifts are non refundable/ non exchangeable/ non redeemable for cash. All loyalty mystery boxes are non refundable/ non exchangeable/ not redeemable for cash. Loyalty rewards mystery boxes can consist of exclusive item which may also be used as 'lucky duck' items in other promotions. A minimum cart total of $50.00 must apply before using a $10 or $30 loyalty discount code. If claiming the loyalty mystery box, postage costs of $10.00 must be paid via invoice.
Due to the high demand of some of The Lane & Co's products there is the chance that products will oversell if Afterpay is used at checkout. If you are using Afterpay to checkout, please note you may run the risk of your carted items overselling. This is due to Afterpay's payment gateway lagging. The Lane & Co is not responsible for goods overselling for customers who use Afterpay and we may have to refund/ cancel those orders which have oversold. If you wish to cancel or do a change of mind return for your order, please note a fee of 12% will be deducted from your final refund amount to cover The Lane & Co's charge to Afterpay.
Gift cards have one (1 years) expiry from the date they are purchased. The Lane & Co reserves the right to not honour a gift card if it is out of the expiry date. Gift cards are not redeemable for cash/ non refundable.
At The Lane & Co we offer a fabulous mystery box which is choose your size and you will receive a surprise. The Lane & Co does not offer a refund/ store credit/ change of mind for mystery box purchases. All mystery box sales are final.
When ordering a pre-order product, The Lane & Co gives a 6 - 8 week time frame for pre-order products to be dispatched. If you place your order with express shipping, this does not ensure your order will be dispatched prior to other orders.
Discount codes must be placed in the discount box at checkout. Discount codes can not be used to purchase gift cards. They cannot be combined. Please note if you purchase something of lesser value than the value of the discount code the remaining amount will be forfeited and cannot be refunded, exchanged, credited or applied to another order and is not redeemable for cash. Current promotions and/or discount codes cannot be used on previously paid purchases. Only one discount code can be used per transaction. Discount codes can not be used in conjunction with any other offer.
All images are copyright to The Lane & Co. All The Lane & Co, Lacey Lane, My Brother John & Chasing Oso images, garments and accessories are not to be used in any promotional or marketing material for business purposes unless credit is given and it is clearly stated that the products which are being used were purchased from The Lane & Co.
Please note The Lane & Co reserves the right to change the terms and conditions of any promo etc. at their discretion.
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