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PROMOTION T&C'S

Below outlines the terms & conditions of current promotions available at The Lane & Co. If you have any questions in regards to any promotion please email hello@thelaneandco.com or message on Lacey Lane Facebook.

EOFY SALE
On June 8th 2022 at 8:00pm AEST to June 9th at 9pm (AEST) we will run a site wide tiered sale. 
Spend $100 to receive 20% off (SALEON20)
Spend $200 to receive 30% off (SALEON30)
Spend $300 to receive 40% off (SALEON40)
Spend $500 to receive 50% off (SALEON50)
Discount is automatically applied at checkout. If codes do not apply or are removed from your cart you can add them manually. See codes above to add manually. Discount codes cannot be used in conjunction with any other offers. We do not issue refunds for change of mind on sale items. 
Limited time only. The Lane & Co reserve the right to end the sale at any time. While stock lasts. Due to the volume of sales it sometimes results in items over selling. If you have purchased an item that has oversold you will automatically be refunded. Free shipping promotions DO NOT apply to sale orders.

EASTER HUNT PROMOTION
On April 14th 2022 at 8:00pm AEST, discount code tiles will be hidden amongst random listings through the website. The discounts are valid for a limited time only or are limited to a number of uses only (specified on the discount code tile). Discount codes must be applied at checkout to be valid and cannot be used in conjunction with any other offers. Lucky Dip Mystery Products will be available from 8:00pm AEST. Easter Hunt Discount Codes are NOT valid to use on Lucky Dip Products.

BLACK FRIDAY
Buy one pair of Chasing Oso Activewear Tights to receive a second pair at 50% off. 

For every 1 pair on tights bought at full price, a second pair can be purchased for 50% off. Promotion valid on all activewear tights. Not in conjunction with any other offer. Sale starts 8:00pm AEST Friday 26th November 2021. Limited time only. The Lane & Co reserve the right to end the sale at any time. 

SALE ITEMS
No returns on sale items. All sale purchases are final. If a product is deemed faulty by The Lane & Co after purchase, customer service may offer a store credit or refund at their discretion. There are no exchanges for sale items. Free shipping promotions DO NOT apply to sale orders.

AFTERPAY
Due to the high demand of some of The Lane & Co's products, there is the chance that products will oversell if Afterpay is used at checkout. If you are using Afterpay to checkout, please note you may run the risk of your carted items overselling. This is due to Afterpay's payment gateway lagging. The Lane & Co is not responsible for goods overselling for customers who use Afterpay and we may have to refund/ cancel those orders which have oversold. 

'COMBINE ME' TERMS AND CONDITIONS
The discount code “combineme” acts as a free shipping code when wanting to combine multiple orders together. This code must be used on your second and any subsequent orders for us to be able to combine them as long as your first order has covered the cost of shipping. Your subsequent orders must be placed before you receive shipping confirmation for your first order for them to be combined together. Any order placed after this time will not be combined and you will be contacted to pay shipping on your remaining orders. When you use a 'Combineme' discount code, no other rewards/discount codes can be used. 

PICK UP SERVICE 
The Lane & Co offers a pickup service for customers who live locally to The Lane & Co Shop. Pick up times are available from 7:30AM - 2:30PM Monday to Friday. Please refer to the email you receive in regards to when your order is ready for pick up. Pick up orders MUST be collected within 3 business days. If you do not collect your order within this time frame, The Lane & Co will contact you in regards to organising postage costs at the buyer's expense. 

Pick Up Address: 
1/555 Gympie Road
Lawnton QLD 
Australia 4501.

Currently our Lawnton store is closed due to COVID-19. We apologise for any inconvenience caused.

TLC REWARDS DISCOUNT CODES
All orders made after a customer signs up to the TLC Loyalty Program will receive loyalty points for their purchases. They will receive 10 points for every dollar spent. Once the customer has accrued enough points to claim a one-time loyalty discount code they can redeem the discount code via the TLC Rewards Tab on the website. When used at checkout, the discount code value is deducted off the final order value, excluding shipping costs. All loyalty discount codes and gifts claimed are a ONE TIME offer and are not be used in conjunction with any other offer, are not returnable, cannot be exchanged and cannot be redeemed for cash. Any points/reward discount codes used on purchases are non-returnable. If the customer chooses to cancel their order for a refund or store credit any points used will not be reassigned to your account nor will the discount code be re-activated. 

Example: Customer purchases Fern dress ($54.95 with $30 loyalty discount) then decides for a change of mind return. The customer will ONLY be refunded the out of pocket expense ($24.95) and the points/ loyalty discount will be forfeited.

Example 2: Customer purchases 3 items. Customer wants to return only 2 items. As the discount value was deducted off the total cart value (not individual products) the discount is evenly spread across all products purchased and any refund or store credit issued will be of the out of pocket expense that the customer paid.

Loyalty discount codes cannot be combined with any other discount code.

Loyalty gifts will be rotated often and changed frequently. All loyalty gifts are non-refundable/non-exchangeable/non-redeemable for cash. All loyalty mystery boxes are non-refundable/non-exchangeable/ not redeemable for cash. Loyalty rewards mystery boxes can consist of exclusive items which may also be used as 'lucky duck' items in other promotions. A minimum cart total of $50.00 must apply before using a $10 or $30 loyalty discount code. If claiming the loyalty mystery box, postage costs of $10.00 must be paid via invoice. TLC discounts cannot be applied on sale orders.

Mystery Box Discount Code Terms and Conditions 
Mystery discount codes must be placed in the discount box at checkout. Mystery discount codes can not be used to purchase gift cards. They cannot be combined. Please note if you purchase something of lesser value then the value of the discount code the remaining amount will be forfeited and cannot be refunded, exchanged, credited or applied to another order and is not redeemable for cash. Current promotions and/or discount codes cannot be used on previously paid purchases. Only one discount code can be used per transaction. Mystery discount codes can not be used in conjunction with any other offer. Mystery discounts cannot be used on new collection items or Miniland dolls. Discount is not returnable/ non retraceable (e.g cannot be re-used) 1 time use only. Any dollar value/ free shipping value discount has a minimum spend of $50AU. Discount are not redeemable for cash. 

GIFT CARDS
As of October 2019 all gift cards have a three year expiry from the date they are purchased. Gift cards purchased prior to this date have a one year expiry. The Lane & Co reserves the right to not honour a gift card if it is out of the expiry date. Gift cards are not redeemable for cash/non-refundable.

MYSTERY BOXES
At The Lane & Co we offer a fabulous mystery box which is choosing your size and you will receive a surprise. The Lane & Co does not offer a refund/ store credit/ change of mind for mystery box purchases. All mystery box sales are final. 

PRE-ORDER
When ordering a pre-order product, The Lane & Co gives a 8-10 week time frame for pre-order products to be dispatched. If you place your order with express shipping, this does not ensure your order will be dispatched prior to other orders. There is strictly no refunds or store credits given for change of mind on pre-order products.

DISCOUNT CODES
Discount codes must be placed in the discount box at checkout. Discount codes can not be used to purchase gift cards. They cannot be combined. Please note if you purchase something of lesser value than the value of the discount code the remaining amount will be forfeited and cannot be refunded, exchanged, credited or applied to another order and is not redeemable for cash. Current promotions and/or discount codes cannot be used on previously paid purchases. Only one discount code can be used per transaction. Discount codes can not be used in conjunction with any other offer. 

WEBSITE USE
All images are copyright to The Lane & Co. All The Lane & Co, Lacey Lane, My Brother John & Chasing Oso images, garments and accessories are not to be used in any promotional or marketing material for business purposes unless credit is given and it is clearly stated that the products which are being used were purchased from The Lane & Co.

Please note The Lane & Co reserves the right to change the terms and conditions of any promo etc. at their discretion.

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