Standard shipping in Australia is through Australia Post Parcel Post (2-7 business days) - Shipping is a flat cost of AUD $10.00.
Express shipping in Australia is through Australia Post Express Post (1-3 business days) - Shipping is a flat cost of AUD $15.00.
Standard International (tracked through DHL Global) - Shipping is a flat cost of AUD $10.00
Express Courier (tracked through international website including tracking) - Shipping is a flat cost of AUD $30.00
Items ship via Australia Post if domestic in Australia. International parcels get shipped through DHL Global.
If your parcel is not collected in time and it is "returned to sender" to us, a charge of $10.00 will be issued to you to resend out this parcel.
*CANADIAN CUSTOMERS ONLY* Lacey Lane will ship parcels through Australia Post International. This is a non-trackable service. If you do wish to have your parcel tracked please contact Lacey Lane via email or Facebook at email@example.com
Lacey Lane does offer "priority" orders. If you need an order shipped out ASAP please contact us through Facebook or email. Parcels are picked up at 12:00PM AEST every day. Please keep this in mind if you require a priority order. Unfortunately we cannot offer priority orders on collection launches, weekly releases etc.
PLEASE NOTE: If you make a mistake with your address, Lacey Lane is not responsible for changing before shipping your parcel. If you make a mistake with your address we will try and change it on our end but cannot promise this will be actioned before shipping occurs.
Lacey Lane does offer a pick up service for customers who live locally near the Lacey Lane warehouse in Lawnton (Brisbane Northside). Unfortunately the pick up service is NOT for the Chermside Lacey Lane store. The discount code you must use if you wish to pick up is "PICK UP". Pick up times at the warehouse vary. Please refer to the email you receive in regards to your pick up order. Pick up orders MUST be collected within 3 business days. If you do not collect your order within this time frame, Lacey Lane will contact you in regards to organising postage costs at the buyer's expense.
PLEASE NOTE: If you wish to change to pick up after shipping has been paid for, Lacey Lane reserves the right to not offer a refund for shipping cost. Lacey Lane will issue a free shipping code for the customer to use the next time they purchase items from Lacey Lane.
Pick Up Address:
1/555 Gympie Road Lawnton QLD 4501.
We are located down a service road!
Pick Up times may vary, please refer to the email you receive in regards to when your pick up order is ready.
As our system only supports one discount per transaction rewards discounts cannot be used in conjunction with PICK UP discount code.
How long until I receive my order?
Here at Lacey Lane orders are despatched within 3-5 business days.
When we have a sale at Lacey Lane orders are expected to despatch within 3-10 business days.
International Express Courier orders we give between 3-7 business days from despatch.
International orders we give between 10 to 20 business days from despatch.
Express shipping within Australia takes 1-3 business days from the date your order has been shipped.
Can I combine my shipping costs if I order more than once?
No, we cannot combine orders. The weights that are calculated for each order must be processed through our postal system. If these weights are incorrect due to items being added there can be issues processing your order through the postal service. If you would like to combine orders we are more than happy to cancel your current orders, issue you with a store credit and you can then place your order again. Just keep in mind with limited items you will run the risk of others purchasing your products that get put back online.
We take no responsibility for items lost in the mail.
Lacey Lane does NOT cover the cost of custom fees/ import duties into ANY country.
PLEASE NOTE FOR ALL RETURN TO SENDER PARCELS: If your order is returned to sender due to not collecting the parcel within the certain time frame, Lacey Lane reserves the right to deduct the return to sender shipping charge of $9.50 which Australia Post charges to return the product back to LL HQ. Lacey Lane also reserves the right to re-charge the customer $10.00 shipping cost to resend the package out as per the customer's request.
To view Lacey Lane's returns/ exchanges policy please view our Customer Care page.
Thank you and we hope you enjoy your stroll down Lacey Lane. Click here to be redirected to our shop. xxx
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