If you have an issue with your order or would like to return or swap and item please contact us on either our Facebook page through private message at https://www.facebook.com/laceylaneshop/ or via email at email@example.com
If you have a faulty Lacey Lane item, please send photos of the fault to firstname.lastname@example.org with your order number and full name
The return address for Lacey Lane is:
Lacey Lane Returns
1/555 Gympie Road
Lawnton QLD 4501 Australia
Our Returns & Exchanges Policy
Lacey Lane is happy to refund/ exchange/ credit products purchased from laceylane.com.au as per the terms and conditions.
STRICTLY no refunds or exchanges on Mystery boxes or sale items.
Lacey Lane stock their brother label, My Brother John in-store at Lacey Lane North Lakes Westfield. Lacey Lane North Lakes store is a stockist of My Brother John (MBJ) and all MBJ products purchased in-store are purchased under Lacey Lane. If a customer wishes to return an MBJ product purchase at Lacey Lane North Lakes, they must agree to the above returns policy for in-store purchases. Only MBJ stock purchased in-store can be returned in-store as per the above policy. Lacey Lane North Lakes does not accept returns purchased from MBJ online.
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