** Use code 'PICKUP' at checkout to arrange collection from our warehouse. See more details below.
PICK UP SERVICE:
The Lane & Co offers a pick up service for customers who live locally to the The Lane & Co Warehouse. To receive free shipping a discount code must be entered at checkout. The discount code is 'PICKUP'. Once the code is entered the shipping cost will be deducted from your carts total.
Pick up times at the warehouse vary. Please refer to the email you receive in regards to your pick up order. Pick up orders MUST be collected within 3 business days. If you do not collect your order within this time frame, The Lane & Co will contact you in regards to organising postage costs at the buyer's expense.
Pick Up Address:
1/555 Gympie Road
As our system only supports ONE discount code per transaction, the PICKUP promotional code cannot be used in conjunction with any other offer.
PLEASE NOTE: If you wish to change your order to pick up after shipping has been paid for, The Lane & Co reserves the right to not offer a refund for shipping cost. The Lane & Co will issue a free shipping code for the customer to use the next time they purchase items from The Lane & Co.
Domestic orders are sent via Australia Post. International orders are sent via DHL Global.
If your parcel is not collected in time and it is "returned to sender" to us, you will have to cover the cost of return to send fee ($9.50) + the cost of shipping back to yourself. If you would prefer a refund, you will be refunded the cost of the order less the return to sender fee.
*CANADIAN CUSTOMERS ONLY* The Lane & Co will ship parcels through Australia Post International. This is a non-trackable service. If you do wish to have your parcel tracked please contact The Lane & Co at firstname.lastname@example.org.
The Lane & Co does offer priority orders. If you need an order shipped out ASAP please contact us at email@example.com. Please note all parcels are picked up at 12:00PM AEST every day. Unfortunately we cannot offer priority orders during collection launches and new releases.
If you would like to know postage times click here.
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